Terms of Service

Last updated: April 1, 2026 · Effective: April 1, 2026

These Terms of Service ("Terms") govern your access to and use of ZephyGuard services, provided by Snellcart Online Services Private Limited ("ZephyGuard," "we," "us"). By creating an account, clicking "I agree," or using the Services, you accept these Terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering into contracts. If using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Your Account

You are responsible for: (a) maintaining the confidentiality of your account credentials; (b) all activities under your account; (c) promptly notifying us of unauthorized access at contact@zephyguard.com. We are not liable for losses arising from your failure to safeguard credentials.

3. Subscription Plans and Billing

• Free trial: 14 days, no credit card required. You can cancel anytime during the trial with no charge.
• Paid plans: Billed monthly or annually in advance. All prices exclude applicable GST (18% in India).
• Payment: We accept UPI, NEFT/RTGS, credit cards, and debit cards through Razorpay. International customers: wire transfer and Stripe.
• Auto-renewal: Monthly and annual plans auto-renew unless cancelled at least 24 hours before the next billing cycle.
• Refunds: Full refund within 14 days of first payment, pro-rata refund thereafter for annual plans. Monthly plans are non-refundable after the current month starts.
• Price changes: We will give 30 days' notice before any price increase. Your existing term pricing is locked until renewal.

4. Acceptable Use

You agree NOT to:

• Use the Services for any unlawful purpose or in violation of PSARA or other applicable regulations
• Upload malicious code, attempt to breach security, or disrupt Service infrastructure
• Scrape, reverse-engineer, or attempt to extract source code
• Resell or sublicense the Services without our written consent (except under an approved white-label or reseller agreement)
• Impersonate others or provide false registration information
• Use the Services to harass, discriminate, or violate the rights of others
• Exceed usage limits of your subscription tier

5. Your Data and Content

You retain all rights to data you upload ("Customer Data"). You grant us a limited, non-exclusive license to process Customer Data solely to provide the Services. You are responsible for the legality of Customer Data and for obtaining all necessary consents (especially for guard biometric data, location tracking consent, etc.).

6. Our Intellectual Property

The Services, including software, design, content, trademarks, and documentation, are owned by ZephyGuard and protected by Indian and international intellectual property laws. You receive only a limited, non-exclusive, non-transferable right to use the Services during your subscription term.

7. Service Availability and Support

• Uptime target: 99.5% monthly (Starter), 99.8% (Professional), 99.9% (Enterprise, SLA-backed).
• Planned maintenance: Notified 48 hours in advance, typically during low-usage windows.
• Support: Email (Starter, 24h response), WhatsApp + Email (Professional, 4h response), Dedicated CSM (Enterprise).

8. Disclaimers

The Services are provided "as is" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted or error-free. Guard tracking accuracy depends on GPS signal quality and device integrity — we cannot guarantee 100% precision.

9. Limitation of Liability

To the maximum extent permitted by law, ZephyGuard's total aggregate liability for any claim arising from or related to these Terms shall not exceed the amounts paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost data, or business interruption), even if advised of the possibility.

10. Indemnification

You agree to indemnify and hold ZephyGuard harmless from claims arising from: (a) your violation of these Terms; (b) your violation of any third-party rights, including privacy of guards or clients; (c) your Customer Data; (d) your use of the Services in violation of law.

11. Termination

You may cancel your subscription anytime through account settings. We may suspend or terminate your account for material breach of these Terms, non-payment, or illegal activity. Upon termination, we provide a 30-day grace period to export Customer Data, after which it will be deleted.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before the effective date. Continued use constitutes acceptance.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall first be resolved through good-faith negotiation. Unresolved disputes shall be submitted to arbitration in Chandigarh under the Arbitration and Conciliation Act, 1996, with a sole arbitrator. Courts in Mohali, Punjab shall have exclusive jurisdiction for matters outside arbitration.

14. Contact

Questions about these Terms:
Email: contact@zephyguard.com
Phone: +91 79018 12796
Address: Snellcart Online Services Pvt Ltd, Mohali, Punjab 160062, India